1. What is our order delivery time?

Our standard timeframe to handcraft your shoes is typically 4 weeks. 

* With the current situation, please expect any new orders placed to take 4-6 weeks delivery.  

* For existing orders, it may take a little longer than previously communicated, but rest assured our team is doing all they can to complete your order swiftly.  

Our cobblers will start handcrafting your shoes within 24 hours of receipt of your order.  

As soon as your shoes are completed and ready for delivery, you will receive an email notification providing you with your DHL tracking details.  Please note that our courier partner does not deliver parcels during the weekends. 

2. Which countries do we deliver to? 

We use DHL parcel services for delivery. We can deliver to you anywhere you are.

3. How can you track your order? 

Once your order has left our factory, you will receive an email containing an air waybill number to track its progress online. 

Shoes are boring insures each purchase during the time it is in transit until it is delivered to you. Once an item is signed for, responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Undandy and transfer of responsibility in the same way. 

DHL can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page at checkout before proceeding to purchase. By waiving the signature, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur. Please note, if your delivery is above a certain value, you will not have the option to opt out of signature confirmation. This is to insure the safe arrival of your order.